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UNIT |
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LESSONS |
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LEARNING FOCUS |
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These are your duties |
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Receptionist expectations. |
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Appropriate language and decorum. |
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Who is complaining? |
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Handling complaints as a receptionist. |
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Dealing with unhappy customers. |
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I forgot to update the diary! |
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Arranging diary appointments and travel arrangements. |
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How to document travel and appointments. |
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You need to upgrade him. |
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Arranging hotel accommodations. |
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Hotel accomodations for important people. |
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You could arrange a complimentary meal. |
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Entertaining business associates. |
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Being a good host for business associates. |
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Is that a webcam? |
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Computer technology and terminology. |
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Becoming familiar with basic computer terms. |
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This web site is very user friendly. |
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Web site design terminology. |
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Building a company web site. |
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What happens if the product is faulty? |
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The importance of quality assurance. |
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Copyrights, patents and plagiarism. |
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We must maintain a healthy bank balance. |
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Financial reporting terms. |
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How to understand company financial aspects. |
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Coffee time |
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The importance of public relations |
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Projecting a good public image. |
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Let's review your agenda. |
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Organizing a meeting. |
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How to plan an internal company meeting. |
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An internal meeting. |
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Conducting an internal meeting. |
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Basics of an internal company meeting. |
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